We at www.truebikes.com recognise the importance of maintaining our end users’ privacy. We value your privacy and appreciate the trust you place in us. This Privacy Policy describes in detail how we treat user information we collect on our website and through other offline sources. This Privacy Policy applies to present and former website visitors and to our online customers. By visiting and/or using our website, you agree to this Privacy Policy.

Truebikes (www.truebikes.com) is a property of Amilda Technologies Private Limited, an Indian Company registered under the Companies Act, 2013 having its registered office at Plot B-81, B Block, Sector 2, Noida, Uttar Pradesh 201301.

This Privacy Policy is an integral part of the Terms & Conditions of the Site.

Data We Collect and Use

Company seeks information and personal details (Data) from its customers. Company records data, based on personal consent, verbal or otherwise, that one chooses to provide / share through registrations, applications, surveys, personal interaction, etc. related to personal details like name, address, contact number, age, marital status, sex, family history / structure, bank details, if any, medical history like blood group, haemoglobin, blood pressure, illness like diabetes, eye health, physical hygiene, medical insurance, etc.

Information we collect

Your contact information.We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and IP address, credit card or other payment information in certain cases.

Information you post

​We collect information you post on our website or on a third-party social media website belonging to Truebikes.

Demographic information

​We may collect demographic information about you, vehicles you shortlist, vehicles on which you request test rides, Truebikes stores you visit, or any other information provided by you during the use of our website. We might collect this as a part of surveys also.

Other information

​​If you use our website, we may collect information about your device, IP address and the browser you're using. We might look at what website you came from, duration of time spent on our website, pages accessed or what website you visit when you leave us. We might also collect what type of mobile device you are using, or the version of the operating system your computer or device is running.

In addition, information can be gathered automatically through use of the Company’s website (www.truebikes.in) or any of its mobile applications, e.g., IP address used and how one navigates the website.

We collect information directly from you. We collect information directly from you when you sign up or request a test ride/ride on the Site. We also collect information if you post a comment on our Site, request for a callback or ask us a question through phone or email.

We collect information from you passively. We use online tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting certain information about your usage of the Site.

We get information about you from third parties. For example, integrated social media features on our website. The third-party social media website may provide us certain information about you. This information could include your name and email address.

Use of Data

​​We use information to contact you.We might use the information you provide us to contact you for confirmation of a test ride request/sell request on our website or for other promotional purposes.

We use information to respond to your requests or questions.We might use your information to answer your queries concerning our products or services.

We use information to improve our products and services.We might use your information to customize your experience on our website. This may include displaying certain content based on your preferences and/or our website usage.

We use information to look at site trends and customer interests.We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for marketing purposes.From time to time, we might send you information about special promotions or offers. We might also inform you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you sign up on our website and/or blog we may enroll you in our newsletter.

We use information to send you transactional communications.We might send you emails or SMS about your account, any test rides you may request/undertake, any vehicle purchase you may make or any vehicle you may request to sell.

We use information as otherwise permitted by law, or to comply with the law or orders of law enforcement agencies or to enforce our legal rights.

To Serve Users

• Communicate with users;
• Deliver customized products and services;
• Process, complete and fulfil requested transactions;
• Provide customer service and respond to requests or inquiries; Tailor our marketing programs and campaigns; and
• Provide users with newsletters, articles, alerts, announcements, invitations, and other information about products, brands, health topics and disease states.

In Accordance with Special Program Terms

On occasions, Company may launch and offer special programs, activities, events or promotions (“Special Programs”) that have specific terms, privacy notices and/or consent forms that explain how any personal data one provides will be processed in connection with Special Program.

To Improve Offerings and User Protection

• Company uses Data provided or collected for:
• data analysis;
• to better understand how Company’s products and services would impact individually or those one cares for;
• to track and respond to concerns;
• Data Privacy
• for fraud prevention; and
• to further develop and improve our products and services;
• In addition, Company uses Data to comply with regulatory monitoring and reporting obligations including those related to adverse events, product complaints and patient safety.

Disclosure Of Data

Your consent

​​By using the Site you shall be deemed to have expressly consented to our use of your information and data as aforementioned. Further the Company and our service providers may collect, transfer, store and process your information outside of your country of residence subject to applicable law. By providing us with your information or using the Site, you consent to the transfer and processing of your information outside your country of residence.

Sharing of information with third-parties

​​We will share information with third parties who perform services on our behalf. We may share information with vendors who help us manage our online registration process or payment processors or transactional message processors.

​​We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or judicial summons. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud.

​​We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

​​We may share your information for reasons not described in this policy. We will tell you before we do this.

Access to and Updating Your Information

​​The accuracy of your information is important to us. We encourage you to periodically review the information you have provided to us and update the same if there are any changes or errors to the information.

Use of Third Party Service Providers

True Bikes may make calls and send SMS through a third-party platform by using the Site you shall be deemed to have expressly consented to our use of your information and data as aforementioned. We rely on third-party service providers to perform a variety of services on our behalf. To do so, we may need to share your information with them. For example, we may rely on service providers to fulfill service requests, and answer your questions, send e-mails on our behalf, and analyze data to improve our Services. We may also use third party service providers to collect, store and/or process your information. In each instance described above, such third party service providers have assured us in writing that they apply data protection measures, at least equal to those set out below in the section “Data Security Measures”

Data Security Measures

We have in place various procedures to safeguard your information, including technical, administrative and physical procedures intended to keep your information secure. In this regard, we follow the measures set out under widely accepted International Standards. However, please note that no website, Internet transmission, computer system or wireless connection is completely secure.

In addition, we take reasonable steps to ensure that we retain personal information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.

Links

The Site or some of the content on the Site may contain links to third party websites/digital properties/ spaces to which we have no affiliation. Except as set forth herein, we do not share your personal information with those third parties and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites/digital properties/spaces as we do not accept any responsibility or liability for their policies whatsoever as we have no control over them. Also, we do not represent the correctness, accuracy, adequacy reliability or suitability of the information stored on such third party websites/digital properties/spaces.

Email/SMS Opt-Out & Deletion of your Account

You can opt out of receiving our marketing emails and/or SMS by unsubscribing from our marketing lists. To stop receiving our promotional emails and/or SMS, you can also write to us at contact@truebikes.in. It may take us about ten days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

If you would like to delete your account, please contact us at contact@truebikes.in to request the deletion.

Third party site usage

If you click on one of the links to third party websites, you may be taken to websites we do not control. This policy does not apply to the privacy practices of those websites. Read the privacy policy of other websites carefully. We are not responsible for these third-party sites.

Grievance redressal

If you have any questions about this Policy or other privacy concerns, you can also email us at contact@truebikes.in

Data collected by the Company is primarily for its own use only. Data is not available for sale to any third person or any commercial use. Data remains under strict privacy through password protected access. Data is not available to everyone who desires access thereto. Access to Data is selective or otherwise, as the case may be and through proper safeguard or strict authority under proper authorisation.Company may share Data as follows:

Within Company’s Associates

• Data may be used or shared with Company’s associates for study, development and in the interest of Company’s customers.

With Providers

Company may retain other companies and / or individuals to perform services on its behalf and collaborate with them with respect to particular products or services (collectively, “Providers”). Examples of Providers include data analysis firms, credit card processing companies, customer service and support providers, email and SMS vendors, web hosting and development companies and fulfilment companies. Providers also include our co-promote partners for products that we jointly develop and/or market with other companies. Some Providers may also collect data on Company’s behalf on our Site. These third parties may be provided with selective access to Data needed to perform their functions, but they may not use such data other than on our behalf or subject to contracts that protect the confidentiality of the data.

To Comply with Law/Protect

Company reserves its right to disclose Data, as required by law, when it believes disclosure is necessary or appropriate to comply with a regulatory requirement, judicial proceeding, court order, government request, or legal process served on us, or to protect the safety, rights, or property of our customers, the public, Company or others.

Updating of Data

Data is continuously updated by Company with information provided from time to time by repeat visitors to Company centres / website with regards to their personal information as well as vehicle maintenance history.

Security Policies

Company uses technical, administrative and procedural measures in an attempt to safeguard Data from unauthorized access or use. No such measure is ever 100% effective, therefore Company does not guarantee Data will be secure from theft, loss, or unauthorized access or use, and makes no representation as to the reasonableness, efficacy, or appropriateness of the measures used to safeguard such data. Users are responsible for maintaining the secrecy of their own passwords.

Retention of Data

Company shall retain Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and as outlined in this Privacy Policy. The criteria used to determine retention periods include:

• the length of time Company has an ongoing relationship with its customers and Associates;
• whether there is a legal obligation to which Company is subject; or
• whether retention is advisable in light of Company’s legal position (such as in regard to the enforcement of the Terms of Use, applicable statutes of limitations, litigation or regulatory investigations).

Revisions to this Policy

Company may from time to time make changes to its Data Privacy & Protection Policy to reflect changes in our legal or regulatory obligations or the way we deal with Data. Anyone’s continued use of our website or any offerings constitutes an acceptance of the then-current policy. We also encourage you to visit this section periodically to review any changes.

Governing Law

If you choose to visit the Site, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Privacy Policy shall be governed by the laws of India.